Service concept

Quality first, service-oriented, consumer satisfaction


Please keep the warranty card and proof purchase effective, present both together In case of machine fault, if you cannot provide the warranty (need stamp of local dealer on it) or any related purchase vouchers, product warranty date is intended Since the date of ex-factory.

service regulations

1.   Consulting and service, we offer support and service withpre-sales, sales, after-sales in the market chain. Please contact servicecenter in case you want to check any product information( Security query,Operation, Specification, repairing way and authorized repairing agent etc.)

Servicehotline: 400-003-1696


2. Warranty service, we guarantee three –month free service. If there is any quality problem caused by factory under operation in accordance with user manual, please Present local dealer warranty card and invoice. We won’t offer free service if the damage is caused by below reason:

A.   Abnormal use leads to damage ofmicrophone, headband and broken cable.

B.    Man-made damage to product,( such as crack,disconnection of cable, broken plastic, severe scratch etc.)

C.   Theunauthorized repair and change.

D.   Beyondthree months.

Remark: The warranty above doesn’t include delivery fee and in-home service.


1.    Please keep a moderate volume toenjoy music to prevent adverse effects on hearing.

2.    Please take care of yourselfwhen driving and riding and don’t wear it.

3.    The technical specification issubject to change without notifying. 

Servicecommitment: Answering hotline for 12 hours every day from Monday to Saturday.

DongguanXuya Industry Co., Ltd
Address:no.9,hongshi road,ludong village,humentown,dongguan city,guangdong province,china
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